Listening is the ability to accurately receive and interpret messages in the communication process. It is a key skill for effective communication and is considered a valuable workplace skill. Listening requires focus and concentrated effort, both mental and sometimes physical.

• Pay attention. Give the speaker your undivided attention, and acknowledge the message. …
• Show that you are listening. …
• Provide feedback. …
• Defer judgment. …
• Respond Appropriately.

Listening is so important that many top employers provide listening skills training for their employees. This is not surprising when you consider that good listening skills can lead to better customer satisfaction, greater productivity with fewer mistakes, and increased sharing of information that in turn can lead to more creative and innovative work.

Many successful leaders and entrepreneurs credit their success to effective listening skills. Richard Branson frequently quotes listening as one of the main factors behind the success of Virgin.